JFA Legal

Telephone: 0845 519 8511

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Complaints Procedure




JFA Legal is committed to high quality legal advice and client care. In the unlikely event that you experience a problem with our service, our internal complaints procedure is set out below:

Complaints may be made to us by post, email, telephone or in person and must be submitted to us no later than 6 months after the cause for the complaint arose.

We will send you a written acknowledgement of your complaint within 5 working days of receiving it advising you of the name and contact details of the person who will be investigating your complaint.
Within 4 weeks of receiving your complaint we will provide you with a final response in writing or an explanation as to why we are unable to do so.

Where we have investigated a complaint and decided that redress is appropriate we will provide that redress without delay. This will not always involve financial compensation, it may take the form of an apology, an offer to redo the work you were unhappy with, or the refund of a fee.

In the event that we have not resolved your complaint within 8 weeks and you are unhappy with the delay, or in the event that you are not satisfied with our final response you may refer your complaint to either CILEx Regulation Limited or the Legal Ombudsman using the contact details below:

For conduct complaints:

CILEx Regulation Limited
Kempston Manor
MK42 7AB.

This email address is being protected from spambots. You need JavaScript enabled to view it.

01234 845770


For service complaints:

Legal Ombudsman
PO BOX 6806
WV1 9WJ.

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0300 5550333





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Jenny provided very good advice and helped me to also think through the case. Although some of the issues involved Spanish law, which was outside of … read more
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Excellent service and communication!
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very good work, short turn around time
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Terms & Conditions / Complaints Procedure

JFA Legal Limited is incorporated in England and Wales, company registration number 6251946, registered office, Martlamd Mill, Burscough, Lancashire L40 0SD. Individual chartered legal executives are regulated by CILEx Regulation.